As a leader, do you ask 'What's wrong and how can we fix it?'... or 'What's possible?'
In most organizations, we are trained to ask, "What's wrong?" and "How can we fix it?" This is a demoralizing process, and a typical one. Instead, Dr. Wheatley said, she has learned to ask two very different questions: "What's possible here?" and "Who cares?" When we ask "Who cares?", we invite in others who are also passionate about an issue. And when we ask "What's possible?", it opens us up to unprecedented creativity.
Excerpt from: Turning to One Another
Keynote Address: Kansas Health Foundation 2000 Leadership Institute, Spring 2000
Dr. Margaret Wheatley