When To Share Bad News

As a leader, how and when do you share bad news? 

When you're privy as a leader to information that your staff isn't, should you share the news or protect them? When deciding whether to divulge bad news, do these things first:

• Know your tendency. We all have a preferred approach when it comes to privacy. Some keep things quiet, while others are more open. Understand your tendency and find a middle ground.
• Question your motives. Whether you're eager to share news or resisting a conversation, question your motives. Are you feeling guilty about harboring information? Are you afraid of people getting angry?  What value will be gained by sharing the information? 
• Tend toward transparency. Lean toward transparency if possible. As long as you're not violating school/organizational policy, give your team the bad news — especially if it's going to impact their work.

Adapted from "When to Share Sensitive Information with Your Team" by Amy Gallo.

The Six Secrets of Change

As a leader, do you know the six secrets of change and do you know how to use them?

The Six Secrets of Change


1. Love your employees - The key is in enabling employees to learn continuously and to find meaning in their work and in their relationship to coworkers and to the company as a whole.

2. Connect peers with purpose - ...foster continuous and purposeful peer interaction. ... The job of leaders is to provide good direction while pursuing its implementation through purposeful peer interaction and learning in relation to results. 

3. Capacity building prevails - Capacity building entails leaders investing in the development of individual and collaborative efficacy...

4. Learning is the work - ...there is far too much going to workshops, taking short courses, and the like, and far too little learning while doing the work.  Learning external to the job can represent a useful input, but if it is not in balance and in concert with learning in the setting in which you work, the learning will end up being superficial. 

5. Transparency rules - By transparency I mean clear and continuous displays of results, and clear and continuous access to practice (what is being done to get the results).

6. Systems learn - Systems learn on a continuous basis.  The synergistic result of the previous five secrets is tantamount to a system that learns from itself. 


From:  The Six Secrets of Change by Michael Fullan
Published by: Jossey-Bass

Capacity Building

As a leader, how do you build the necessary capacity in your staff to meet the demands of the work that needs to be done?

Two key principles should permeate your capacity-building work:

1. Minimize blame and focus on improvement.  If people fear blame, there will be less transparency and less insight into the root causes of problems, which will inhibit capacity-building.  Instead, build a culture in which struggles or challenges are viewed as opportunities to learn and further improve delivery.  It is important to communicate that people are being judged in order to strengthen performance and not for the sake of laying blame.  In practice, a culture of no blame needs to exist alongside a culture of taking responsibility, so plain speaking and honesty will be crucial.  As Michael Fullan (2008) explains in his book The Six Secrets of Change, "This doesn't mean that you avoid identifying things as effective or ineffective.  Rather it means that you do not do so pejoratively."

2. Create a culture of continuous learning.  To truly sustain the capacity to implement change, all system actors responsible for delivery must be constantly going through the cycle of acting, reflecting, making adjustments, and trying again, each time refocusing their efforts on the actions that are found to be most effective.  In this culture, all contributors to delivery are constantly increasing their effectiveness.  As Michael Fullan (2008) put it, "Learning on the job, day after day, is the work".

From: Deliverology 101 by Michael Barber
Published by: Corwin Press, EDI - U.S. Education Delivery Institute, OPC - Ontario Principals' Council