Engaging in Challenging Conversations....
Most challenging conversations are in fact negotiations. We are negotiating the terms of a relationship, how it will unfold, and which expectations each party brings to the relationship. We are also often negotiating about who gets what or who will do what in the future. Following are the key principles that inform a safe process for having challenging conversations:
- solution focused, not blame focused
- problem focused, not people focused
- nonadversarial approach, not adversarial approach
- dialogue, not diatribe - inclusive, not exclusive
- interest and needs focused, not position focused
- win-win orientation, not win-lose orientation
Published by: Corwin Press, OPC - The Ontario Principals' Council
