Thursday, 9 June 2011

Finding Solutions to the hardest Problems

As a leader, what skills do you draw on to solve problems?

Your problem-solving process is principled.
  • The participants are the problem-solvers.
  • The goal is a wise outcome reached efficiently and amicably.
You separate the people from the problem.
  • Be soft on the people, hard on the problem.
Focus on interests, not positions.
  • Explore interests.
  • Avoid having a bottom line.
Invent options for mutual gain.
  • Develop multiple options to choose from; decide later.
Insist on using objective criteria.
  • Try to reach a result based on standards independent of will.
  • Reason and be open to reason; yield to principle; not pressure.

From:  Getting to Yes by Roger Fisher, William Ury, & Bruce Patton
Published by: Penguin Books

1 comment:

  1. I hope I draw on the belief that the participants are the problem-solvers and the use of reason and principle not pressure. We solve sticky problems every day most effectively when we operate out of principles rather than what might be deemed more expedient.