Your problem-solving process is principled.
- The participants are the problem-solvers.
- The goal is a wise outcome reached efficiently and amicably.
- Be soft on the people, hard on the problem.
- Explore interests.
- Avoid having a bottom line.
- Develop multiple options to choose from; decide later.
- Try to reach a result based on standards independent of will.
- Reason and be open to reason; yield to principle; not pressure.
From: Getting to Yes by Roger Fisher, William Ury, & Bruce Patton
Published by: Penguin Books