Friday, 2 March 2012

Helping Your Team Define How it Will Work

As a leader, how do you help your team define how it will work?

Most leaders know to help their team define goals, but the conversation shouldn't stop there. You also need to agree on the mechanics of how the team will get the work done. Here are four things that need to be clear on every team:
  • Roles and responsibilities. Every member needs to know their tasks and how their work will contribute to the overall goals.
  • Work processes. You don't need a notebook full of procedures, but agree on processes to carry out the basics—such as decision-making or communicating.
  • Rules of engagement. Establish a constructive team culture. Discuss the shared values, norms, and beliefs that will shape the daily give-and-take between team members.
  • Performance metrics. How will you measure team progress? Define the measures for meeting the goals, and the consequences for not meeting them.

Adapted from "For Your Team's Success, Remember the How" by Linda Hill & Kent Lineback.

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