As a leader, do you sometimes need to engage in crucial conversations? Do you avoid them or handle them?
What's a Crucial Conversation?
The crucial conversation we are referring to....are interactions that happen to everyone. They're the day-to-day conversations that affect your life.
Now what makes one of your conversations crucial as opposed to plain vanilla?
First, opinions vary.....
Second, stakes are high...
Third, emotions run strong...
What makes...these conversations crucial - and not simply challenging, frustrating, frightening, or annoying - is that the results could have a huge impact on the quality of your life.
By definition, crucial conversations are about tough issues. Unfortunately, it's human nature to back away from discussions we fear will hurt us or make things worse. We're masters at avoiding these tough conversations.
But it doesn't have to be this way. If you know how to handle (even master) crucial conversations, you can step up to and effectively hold tough conversations about virtually any topic.
From: Crucial Conversations by Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzer
Published by: McGraw-Hill