As a leader, do you trust others and are you trustworthy?
Most people rely on an intuitive feel of what is meant when we say that we trust someone. Trust is difficult to define because it is so complex. It is a multifaceted construct, meaning that there are many elements or drivers of an overall level of trust. Trust may vary somewhat depending on the context of the trust relationship. It is also dynamic in that it can change over the course of a relationship, as expectations are either fulfilled or disappointed and as the nature of the interdependence between two people changes. Reoccuring themes emerged as I examined various definitions of trust in the literature, which led me to the following definition: Trust is one's willingness to be vulnerable to another based on the confidence that the other is benevolent, honest, open, reliable, and competent (Mishra, 1996; Tschannen-Moran & Hoy, 1998, 2000)
From: Trust Matters by Megan Tschannen-Moran
Published by: Jossey-Bass