Friday, 7 October 2011

Getting Feedback as a Leader

As a leader, how do you get feedback on how well you're doing?  No leader improves without feedback from multiple sources. But getting people to be honest about your performance isn't always easy. Be sure to give your staff (students, parents, clients, customers) a way to supply you with the candid information you need to improve.  A simple Stop/Start/Continue process will work.  You can do it by asking these three questions:
  • What should I stop doing? Ask which behaviors stand in your way of success.
  • What should I keep doing? Inquire about what you do right, and should continue to do.
  • What should I start doing? Once you've stopped unproductive behaviors, you'll have more time and energy for new behaviors.

Adapted from "Three Questions for Effective Feedback" by Thomas J. DeLong.

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