Consider these thoughts from the book cited below:
- Listening well is at the core of effectively addressing challenging conversations.
- Active listening comprises six discrete skills: encouraging, clarifying, restating, reflecting, summarizing, and validating.
- Real interests and needs are often communicated nonverbally. We ignore nonverbal signals at our peril.
- Skilled listeners use reframing skills to provide new insights and to focus on the more positive aspects of a situation.
(Published by: Corwin & the Ontario Principals' Council)