Wednesday 16 March 2011

Are you listening?

In conversation with those you lead, do you just listen or do you listen for meaning?

Consider these thoughts from the book cited below:

  • Listening well is at the core of effectively addressing challenging conversations.
  • Active listening comprises six discrete skills: encouraging, clarifying, restating, reflecting, summarizing, and validating.
  • Real interests and needs are often communicated nonverbally.  We ignore nonverbal signals at our peril.
  • Skilled listeners use reframing skills to provide new insights and to focus on the more positive aspects of a situation.
From:  The Principal as Leader of Challenging Conversations
(Published by: Corwin & the Ontario Principals' Council)

No comments:

Post a Comment