"Don’t push out the troublemakers; let them in and treat them with respect. As he (John Kotter)
puts it, “invite in the lions.” Embrace them and welcome them into the debate. Using
this strategy disarms and co-opts them, and also creates some drama and focuses other
people’s attention on your proposal, which can be helpful when everyone is
on information overload."
From: Jeff Kehoe, "How to Save Good Ideas: An Interview with John Kotter".
Published by: Harvard Business Review 88, no. 10 (October 2010): 129-132. Found in: Phi Delta Kappan, December 2010